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Privacy policy · Updated October 12, 2026

This policy covers the Qasqas Bookings mobile app, customer web app and support pages.

Who operates the service

Qasqas Bookings is operated by Innovation Alchemy. The app is an initiative by IRADA and Beirut Municipality. Venue staff manage courts and reservations through a separate staff dashboard.

Information we collect

When you request a reservation, we collect your name and mobile number, assign a customer identifier, and store the court, date, start time, session length, price, booking reference and status. These details are linked to you. If you contact support, we receive the information you choose to include in your message.

Technical information

Our servers handle your IP address and request information when the app or website connects to the service. Operational logs record technical details such as request paths, timestamps, response status and timing to help diagnose issues and run the service. Some requests contain a booking reference and may be associated with a reservation.

How information is used

We use this information to process and manage booking requests, display booking status, identify the relevant customer and reservation, respond to support requests, and maintain the security and operation of the service. Reservations require venue approval; payments are made in cash at the venue. The customer app does not collect payment card or bank account details.

Who can access information

Authorized venue staff can access customer and reservation details to manage bookings. The service is hosted on a VPS managed by a hosting provider; hosting infrastructure processes data needed to operate the service. We do not sell customer information, use advertising or analytics services, track users across other apps or websites, or share customer data with other services for marketing.

Information on your device

The app or browser stores your language preference and saved booking details locally, including a private booking access token used to retrieve your booking status. Clearing app storage, deleting the app or clearing browser data can remove this local information. Bookings do not automatically transfer between devices. Removing local data does not delete the venue’s server records.

Storage and retention

Booking and customer records are stored on the service’s server. The current service does not automatically delete these records after a fixed period; they remain until removed by authorized staff. You can contact us to request deletion or ask about information held about you. Technical log retention depends on the server’s log settings.

Security

The production app and website communicate with the service using HTTPS. The staff dashboard requires authentication, and booking access tokens are stored as hashes on the server. Keep private booking tokens confidential. No storage or transmission method can guarantee absolute security.

Your requests and choices

Contact us to request access to, correction of, or deletion of your customer and booking information. Include enough information to identify the relevant reservation, such as your booking reference, but do not send passwords or private booking tokens. We may need to verify that the information relates to you before acting on a request. This app does not require a customer account.

Changes to this policy

We may update this page as the service or its data practices change. The updated date above identifies the current version.

Contact

For privacy questions or data requests, contact Innovation Alchemy via the support email below.